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Knowledge Base

The MDR HelpDesk

Published on February 12, 2024

At Marketing Done Right, we understand the importance of providing exceptional support to our valued clients. Our MDR Help Desk is dedicated to ensuring that you receive prompt assistance and solutions to any questions or concerns you may have regarding our digital marketing services.

Whether you’re seeking guidance on optimizing your online presence, social media, Google Ads, billing, website edits, troubleshooting technical issues, exploring new strategies to enhance your digital marketing efforts or need graphic design help, our team of experts is here to assist you.

We pride ourselves on delivering personalized and attentive support to each of our clients. From initial inquiries to ongoing support, we’re committed to exceeding your expectations and helping you achieve your marketing goals.

Navigating the digital landscape can be complicated, but with our MDR Help Desk, you can trust that you’ll have the support and resources you need.

How to Use Our MDR Help Desk

Using the MDR Help Desk is simple and intuitive. Clients can easily register for an account on our website and submit tickets detailing their specific inquiries or concerns. Our team then reviews and responds to each ticket, promptly addressing all client requests.

Here’s the step-by-step guide on using and navigating our MDR Help Desk:

  1. Register:   
  • Go to https://help.marketingdr.co/ and click “Register” to get started.
  • Fill in the required information, create a strong password, and click “Submit”.
  1. Login:
  • You’ll be directed to the “login page”. 
  • Enter your email and password, then click “Login”.
  1. Create Ticket:
  • To submit a ticket, click the “Create Ticket” button in the upper right corner.
  • You must select a “category” based on the type of assistance you require.
  • In the description, provide detailed information about the assistance you need. 
  1. Submit the Ticket:
  • After creating the ticket, click “Submit” to send the ticket email to us.
  1. Monitoring:
  • Please monitor your ticket and respond if our team requests additional follow-up requirements regarding your ticket and concerns.

Our MDR Help Desk is more than just a support center – it’s a trusted partner in your digital marketing journey. With expert guidance, timely assistance, comprehensive support, and empowering resources, we’re here to help you unlock your full potential and succeed in the digital realm.

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